Refund Policy for AfnoPasal.com
At AfnoPasal.com, your satisfaction is our priority. If you are unsatisfied with your purchase, we are here to help. Please review our refund policy below for details:
Eligibility for Refunds
Damaged or Defective Products
- If the product is damaged or defective upon delivery, you are eligible for a full refund or replacement.
- Please report the issue within 48 hours of receiving the product by contacting our customer support team.
Wrong Item Delivered
- If you receive an incorrect item, please notify us within 3 days of delivery.
- The incorrect item must be unused, with tags intact and in its original packaging.
Change of Mind
- Unfortunately, we do not offer refunds or exchanges for change-of-mind purchases.
Conditions for Refunds
- The item must be in its original condition, unused, and with all original packaging and tags intact.
- The request for a refund must be accompanied by proof of purchase (invoice or order confirmation).
- Certain categories like perishable goods, personal care items, and digital products are non-refundable.
How to Request a Refund
- Contact our customer support team at [email protected] or call 9709007378 within the specified time frame.
- Provide details of the issue, along with photos if applicable.
- Our team will evaluate your request and guide you through the return process if approved.
Refund Process
- Approved refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Refunds will be credited back to the original payment method used during the purchase.
- Shipping fees are non-refundable unless the issue is due to our error (e.g., wrong or defective product).
Non-Refundable Scenarios
- Products that are not in their original condition or are damaged due to misuse.
- Items returned without prior authorization from our support team.
- Products marked as “Final Sale” or “Non-Refundable.”
Contact Us
For any refund-related queries, feel free to reach out:
